ORGANIZATIONAL SERVICES
Research & consulting grounded in evidence.
I work with organizations, HR teams, nonprofits, and public agencies who need research and consulting that balances rigor with adaptability. I bring you actionable findings, tailored solutions, and implementation support.
Practice areas:
Continuum of Care (CoC) and Coordinated Entry Systems
Homelessness Services Systems
Care Coordination / Community Care Hubs
Accountable Communities of Health
Social Services Systems
Non-Profit Organizations
Employee Well-Being
Front-Line Staff Support
Trauma-Informed Care
Jump to:
Not sure which service fits your situation? Most engagements start with a short discovery call. I'll ask about your goals, your constraints, and what you've already tried — and we'll figure out together what makes sense.
Consulting & Strategic Research
Some questions don't fit neatly into a survey or an evaluation framework. They require a thought partner who can sit with complexity, bring research rigor to ambiguous problems, and help you move from question to clarity.
I work with organizations and communities on the strategic research and consulting questions that sit at the intersection of people, systems, and evidence — whether that means synthesizing what's known, analyzing what you already have, or helping you think through what you actually need to understand.
THIS MIGHT LOOK LIKE:
HR consulting to help your team understand what is impacting retention and turnover plus solutions based in your context and tailored to what is both needed and feasible in your workplace.
Leadership consulting to help your leaders understand what supports psychological safety in the workplace, what they’re doing that gets in the way, and actionable steps that lead to tangible improvements.
Synthesizing existing research or literature to inform strategy or program design.
Original analysis of your existing data to surface patterns and inform decisions.
A research-grounded written product for internal or external audiences — thought leadership, program positioning, or findings for non-research audiences.
Strategic advising on research questions, evaluation design, or organizational direction.
Workshops & Training
Half- or full-day workshops for leadership and HR teams, staff, and organizations. Custom topics available based on organizational need.
SAMPLE TOPICS:
Research, Evaluation, & Data
Making data actionable: Turning information into strategic organizational decisions.
Tailoring research and evaluation design to your program.
Data literacy: Understanding what your data does and does not tell you.
Mixed-methods research: design, data collection, analysis, reporting, and how to meaningfully braid methods.
Qualitative research methods: focus groups, interviews, and open-ended survey items.
Employee Well-Being & Engagement
Engagement and retention: the structural, relational, and personal factors impacting performance and who chooses to stay.
Understanding and addressing burnout in your workplace:
Track 1: Management and HR
Track 2: Staff
Empathy fatigue, burnout, and how to meaningfully support front-line staff.
What your engagement survey is (and isn't) telling you.
Measuring well-being: frameworks and practical tools.
Employee Listening Strategy
An advisory or consulting engagement for HR or People Analytics teams designing or overhauling their employee listening infrastructure. I help you think through cadence, survey architecture, question design, driver analysis methodology, and how to translate results into organizational action.
TYPICALLY INCLUDES:
Audit of current listening program(s).
Survey instrument design and psychometric review.
Tailored recommendations on pulse, annual, and lifecycle architecture.
Reporting and action-planning framework.
Optional: Analysis support for existing survey data.
Needs Assessments
A comprehensive mixed-methods needs assessment within your organization or community. I design the study, collect the data, analyze it, and deliver findings your leadership can act on — not a canned report with benchmarks that don't fit your context.
TYPICALLY INCLUDES:
Custom survey design grounded in measurement theory.
Qualitative data collection (interviews or focus groups).
Analysis of pre-existing system-level data.
Integrated quantitative and qualitative analysis.
Executive summary and findings report.
Recommendations tied to organizational context.
Presentation of findings to internal and external stakeholders.
Evaluation
Evaluation of existing programs. Organizations spend significant resources on internal and external programs. Program evaluation is the work that tells you whether that investment is doing what you intended. Particularly useful for grant-funded work, funder reporting, or internal program review.
TYPICALLY INCLUDES:
Logic model development or review.
Outcome and process measure design.
Data collection and analysis.
Evaluation report with findings and implications.
Optional: Presentation(s) to stakeholders.
Add on: Implementation support.
AREAS OF EXPERTISE:
Employee well-being and burnout (prevention, strategies, listening programs).
Social service systems (e.g., homelessness, behavioral health, care coordination).
Mixed-Methods Research
Understanding people and organizations rarely fits into a single method. Numbers tell you what's happening; qualitative depth tells you why. The most useful research brings both together — and knows when to lean on each.
I design and conduct mixed-methods research tailored to your questions and context, whether that's a standalone study or a component of a larger engagement. Particularly well-suited for organizations that have data but need help making sense of it, or that need to build the measurement infrastructure to start collecting it.
THIS MIGHT LOOK LIKE:
Survey development grounded in construct validity and measurement theory, with administration support and response rate strategies.
Qualitative data collection and analysis — interviews, focus groups, and observation — that surfaces what numbers can't capture.
Descriptive and inferential statistical analysis with clear, actionable findings.
Integration of qualitative and quantitative data into a coherent, executive-ready narrative.
Data visualization and reporting designed for non-research audiences.
Not sure which service fits your situation? Most engagements start with a short discovery call. I'll ask about your goals, your constraints, and what you've already tried — and we'll figure out together what makes sense.